Pay As You GoPayments and topping up
What happens if I need to top up while I'm changing supplier?
Our meter guides
Ask the OVO Forum
You can continue to top up with OVO right up until your change of supply date. Once you’ve changed supplier, if there’s credit on your meter we’ll contact you about a refund. If you have a smart meter, we'll switch it to credit mode before you switch to avoid you going off supply.
If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.