Welcome to the Help Centre

Top articles

How to pay my OVO Energy bill
How to send us your gas and electricity meter readings
How to claim a refund when your account is in credit
Ways to get financial support
Moving home
How to read your gas and electricity meters
Common smart meter problems and solutions
How can I top up my Pay As You Go smart meter?
Priority Services Register: we're here for you
How do Direct Debits work?

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We're proud to support the Service with Respect Campaign

At OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we’re here to help you – and we won’t stand for abuse of any kind.

Our Citizen's Advice scores

View our customer service scores collected by the Citizens Advice from April to June 2026.

RankSupplierContact waiting timeCustomer CommitmentComplaintsOverall score
6thOVO4.2 stars5 stars2.5 stars3.65 stars

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Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.

Useful links

Read our energy guides

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