To activate the emergency credit, put your card or key into the meter. You might need to remove the card or key and reinsert it again.
If emergency credit is available for your gas meter, insert your gas card and you’ll be prompted to activate it. To do this, press button A.
If the meter is saying ‘OFF’, insert your card and the meter will prompt you to hold button A, then release button A and this will turn the gas back on.
To activate the emergency credit, put your card or key into the meter. You might need to remove the card or key and reinsert it again.
If emergency credit is available for your gas meter, insert your gas card and you’ll be asked to activate it. To do this, press button A.
If the meter is saying ‘OFF’, insert your card and the meter will ask you to hold button A, then release button A and this’ll turn the gas back on.
See the videos below for a step-by-step guide on accessing your emergency credit depending on your meter type:
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If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.
Can’t find an answer? Try asking our helpful OVO community.