Smart meter booking problems

There are several reasons why you might not be able to book a smart meter appointment online. These include:

• If your switch to OVO is in progress.

• If you’re switching away from OVO.

• If you’re in the process of taking over, or closing, the account of an OVO customer who has passed away, we'll wait until this is complete.

• The network signal may be too weak in your area. We’re working to make it possible for more people to get smart meters and will be in touch when this is no longer an issue.

• Reduced availability of engineers or appointments – we recommend you keep checking online for new appointment slots.

If you can’t book online, there may be an issue with your account so please get in touch and we can let you know. If you’re a pay monthly customer, please call us Monday to Friday, 9am to 5pm on 0330 303 5063. If you Pay As You Go, please call us Monday to Friday, 8am to 8pm and Saturday to Sunday, 9am to 5pm on 0330 175 9669.