Smart meter booking problems

There are several reasons why you might not be able to book a smart meter appointment online. These include:

• We only supply your gas – each fuel has its own smart meter but it’s the electricity smart meter that sends us readings for both fuels. So we’d need to supply your electricity too.

• If your switch to OVO is in progress.

• If you’re switching away from OVO.

• If you’re in the process of taking over, or closing, the account of an OVO member who has passed away, we'll wait until this is complete.

• The network signal may be too weak in your area. As the national upgrade to smart meters gathers pace this should become less of a problem.

• Reduced availability of engineers or appointments – we recommend you keep checking online for new appointment slots.

• Certain issues with your account (if this is the case, we’ll let you know).

If you’re unable to book online please get in touch so we can help. Our call centre is open Monday to Friday 8:00am - 6:00pm.