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Pay As You GoManaging debt

How can I check my debt and my repayment rate on my traditional meter?

If you’re repaying a debt through your traditional meter, you can check the remaining amount and your repayment rate on the meter itself. The repayment rate is the amount you’re paying back each week.

To find out how, follow the steps below. If you have a smart meter instead, follow these steps.

If you have an electricity meter

Insert your key into the meter and press the blue button. Then scroll through to the correct option on the meter screen, shown below:

Meter screen displayWhat is means
R or 7The amount of emergency credit available on your meter.
SYour total debt remaining.
TThe amount of debt you’ve agreed to pay back each week.

If you have a gas meter

To check your remaining debt and repayment rate, insert your card into the meter and press the blue button. Then scroll through to the correct option on the meter screen:

Meter screen displayWhat it means
00The amount you last topped-up.
01The amount of money that was taken from your last top-up to pay towards your debt.
02The amount that was taken from your last top-up to pay back any emergency credit used.
03The amount of money from your last top-up that went on to your meter as credit for you to use.
09Your tariff’s price per unit.
10Your tariff’s price per unit.
25The minimum weekly repayment towards the amount you owe us.
26The maximum weekly repayment towards the amount you owe us.
27The total amount you owe us that you’re paying back through the meter.